Customer Service


Yes, we will replace the any item that breaks due to a fault in the manufacturing or shipping within 30 days of shipping.

The machine and it's parts have been extensively tested and we know that even under extreme use (if used properly) the machine will not break. Watch the bricks and sledgehammer break at the end of the introduction video to see the impact the machine can take.

Return Process

Send a clear photo to us by email with an explanation of how the item became defective.  If we determine that it was a defect due to manufacturing or shipping we will send you a replacement piece free of charge.

Return Shipping

If you are returning a purchase that you made on this site, please send your return to:

Gorilla Board Holder Returns
10744-124 Street
Edmonton, AB T5M 0H1 Canada

In returning merchandise to our Canadian address, you authorize the Canadian customs broker to submit a claim for duty to Canada Border Service Agency on your behalf and to receive, endorse and deposit all such funds.

​We recommend that you use a shipping method that includes a tracking number. Gorilla Board Holder is not responsible for items until we receive them at our facility.

Damaged, Defective or Incomplete Product

If you purchased the product from us, not a distributor, and receive damaged, defective or incomplete product(s) please email us on the Contact Us form within seven days of receipt and we will replace the piece or the complete item at our discretion.


We use FedEx Ground and offer low, flat rate shipping anywhere in Canada or contiguous United States. Please allow 2-3 weeks for delivery.


Gorilla Board Holder respects the privacy of our clients.  Gorilla Board Holder collects, stores and uses personal information to provide the products and/or services requested.

Gorilla Board Holder only shares information with third parties who assist us in processing and fulfilling orders, and requires that those third parties have confidentiality and security practices in keeping with our own.

When necessary, personal information may be shared, on a limited basis, with third parties who require that information to comply with legal process, prevent fraud or harm, or ensure continued network security.